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All business people are service providers of some sort. Some may serve external clients — end-user clients, vendors, or channel partners. Some may serve internal clients — peers, supervisors, shareholders, or other employees. However, in today's twitch-speed world, quality client service of any sort is rare. What does quality service look like? What does it sound like? How do we know when we are doing it?

Imagine your team having the reputation for being your company's most extraordinary communicators and collaborators. “Every time they are in one of our meetings, we get more accomplished more quickly!” “I love working with this team! I always feel like they get what I need and I know they are going to deliver on their commitments!” “We can count on them!” “That team models the company values in a way that the rest of us should learn from!”

Value Partnering Skills will give your engineers, scientists, and other technical experts the knowledge, skills, and attitudes they need to achieve this vision. Participants will learn to provide differentiating, “wow” internal client service. They will practice a simple, powerful model that will maximize the success of all internal and external business interactions.

Participants will examine how their mind sets — their perceptions of themselves and their clients — influence the way they are experienced by their internal clients. They will have the opportunity to practice high-performance communication, customer-service, planning, and problem-solving skills. They will learn to use these skills to resolve internal client concerns in real-world contexts, including conflict situations and irate interactions. This program will provide technical experts with the necessary knowledge, skills, and attitudes to build strong, mutually valuable relationships with their peers, their managers, and their internal clients.

Intended Audience
This course is intended for any employee. It is especially valuable for employees who must develop stronger internal business relationships. The customer service skills version of this program is intended for employees who regularly interact with external customers or clients.The course can be customized for varying levels of experience.